In Partnership with:
Bridging the Gap: Exploring Generative AI for Inclusive Development in the Philippines
ServiceNow Summit: Manila
16 April 2024 | 09:00 - 14:00 (GMT+8)
Fairmont Makati, Level 2, Ballroom 2
Agenda
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Discover how ServiceNow brings intelligence to every corner of your business. Learn how the intelligent platform for end-to-end digital transformation – powered by generative AI and our flexible LLM model – helps you improve employee productivity, deliver better experiences, and accelerate your business agility.
Speaker:
Elisha Harrington, Senior Director, Executive Innovation Strategy, ServiceNow
CK Tan, Field Innovation Officer, ServiceNow
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Speaker:
Jocelle E. Batapa-Sigue, Undersecretary for ICT Industry Development, DICT
Elisha Harrington, Field Innovation Officer, ServiceNow
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Speakers:
Ert Crisostomo, Globe ServiceNow Center of Enablement Lead, Globe Telecom
Jessica Accad, IT Asset Management Manager, Globe Telecom
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Learn how organizations succeed in a scarce talent market and gain the confidence to manage the risks of new tech.
Speaker:
James Fong, Solution Manager, Security & Risk, ServiceNow
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This session will be co-presented by DXC Technology and Jollibee.
Speaker:
Alvin Pascual, Business Technology Philippines Operations Head, Jollibee Foods Corporation
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Speakers:
Ramsand Lester Bangayan, Head of IT Secure Operations and Control Department, China Banking Corporation
Tina Alvarez, Chief Information Officer, JG Summit Holdings
Alvin Pascual, Business Technology Philippines Operations Head, Jollibee Foods Corporation
Chris Storich, Regional Portfolio Manager APAC, ValueFlow
CK Tan, Field Innovation Officer, ServiceNow
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Featured
AIBP ASEAN B2B Growth Podcast Series
Khun Tanapong, Chief Enterprise Business Officer from AIS
Warner Tan, Head of Data and Analytics from Globe
Sanjay Deshmukh, SVP of ASEAN and India from Snowflake
Join them in this two-parter, with this week's podcast discussing leveraging data to differentiate your enterprises, and specifically with telcos, how they play a key role in driving emerging technologies like generative AI, LLM, and AI/ML models. A unique perspective from two of the largest telecommunication companies in the region!
Joddy Hernady, Head of Digital Vertical Ecosystem
In today's episode with Pak Joddy Hernady, Head of Digital Vertical Ecosystem – Health, Telkom Indonesia, we hear about how the largest telecom company in Indonesia has pivoted towards digital services to diversify its revenue streams. He discusses Telkom's key strategic shifts, and how their digital products like the SDVC (Satu Data Vaksinasi COVID-19) platform is providing the foundations for a national healthcare digital ecosystem, and future outlook for the Telecommunications sector.
Telkom Indonesia was a winner of the 2022 AIBP ASEAN Enteprise Innovation Awards with their initiative on 'A Fully Vaccinated Indonesia through Integrated Information System Platform'.
Mohd Khairil Abdullah, CEO, Axiata Digital
Axiata Digital, the digital services arm of Axiata Group Berhad (Axiata), was founded in 2013 to support Axiata customers' increasingly digital lifestyles. Having evolved from a brand investor to a business operator, Axiata Digital's portfolios are focused on three strategic businesses to support global customers: digital financial services (Boost, Aspirasi), digital advertising (ADA), and digital platform (Apigate). Axiata Digital promotes the digital lifestyle by offering digital financial services such as e-wallets, micro-financing, and micro-insurance, as well as digital advertising that employs data-driven solutions to improve business success and platform services based on APIs (Application Programming Interfaces) that redefine how businesses communicate with consumers.
Highlights from 2023 ASEAN Advisory Board Meetings
Bridging expectations for digital transformation - Thailand
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Enterprises know that technology works, but adoption is tied to the value end users see: solution providers need to understand the pain points of end-users (beyond IT/tech teams) in order to encourage adoption
Need to bridge technology and business, and rethink the value-add of people: enterprises are ready to co-work (and co-create) with tech providers through knowledge-sharing
A relook at technology investment costs and pricing: is there a possibility for investment-sharing (hence risk sharing) between technology provider and enterprises to ensure successes from the beginning?
Start-up solutions are novel, but sometimes need help to be able to address a real business case: enterprises are open to validate and ready them
Cybersecurity, Food Security and ESG Goals - Malaysia
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Cybersecurity is crucial for digital transformation success as organisations become more vulnerable to cyber threats.
Investing in proactive cybersecurity measures is essential for protecting digital assets and infrastructure.
Food security is a significant issue in Malaysia, and measures need to be taken to ensure the country's food supply remains secure and sustainable.
Integrating ESG goals into business operations and decision-making processes can provide long-term benefits beyond compliance.
Standardisation of ESG metrics and regulatory guidance is necessary to ensure consistent implementation across different companies and industries.
Value Optimisation for Enterprise Innovations - Philippines
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On deciding which digital capabilities to manage centrally to drive efficiencies, it is important to measure scalability in reducing the cost to serve, while managing time resources spent.
On increased cybersecurity risks, a centrally guided cybersecurity roadmap is crucial for conglomerates, with businesses at varying degrees of digital maturity. The discussion highlighted the importance of the minimum viable security product (MVSP), which establishes a baseline security checklist for effective cybersecurity management in the evolving digital landscape.
On enabling a hybrid work model. The shortage of skilled digital workers in the Philippines means that organisations that wish to hire these resources have to offer a hybrid work environment as table stakes. However the availability of technologies such as 3D modelling has also made previously resource intensive work such as maintaining remote sites more efficient. Several companies have also started exploring how to use generative AI to plug the gap. Philippines, with the youngest median age of 25.7 amongst the ASEAN-5, seems to be an an inflection point when it comes to the evolution of work culture
On conglomerates, business consolidation and the value it provides. Mergers and acquisitions are key tools to utilize in extracting value and the Philippines has seen its fair share of consolidation, especially within the banking industry. Discussions centred around creating effective shared services and utilizing scale for technology adoption.
Embracing Volatility, Maximising Value - Indonesia
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As businesses adjust to a post-pandemic world, they face a rise in digital service demand. Anteraja's CEO discusses the need for operational strategy adjustments. Healthcare companies seek innovation in customer outreach. Investing in technology and digital infrastructure is crucial for resilience and competitiveness.
Market volatility demands agile adaptation from businesses. Blue Bird Group's President Director, Pak Sigit Djokosoetono, highlights the impact of fluctuating supply and demand, evolving consumer behavior, and external factors like global politics and natural disasters. To succeed, enterprises must enhance productivity, manage costs, and embrace adaptability and agility. Predicting future demand is challenging amidst volatility. In healthcare, supply chain disruptions and inflation increase costs, but technology can help improve services and reduce expenses. By optimizing internal operations, businesses can maintain control while waiting for a better environment.
Investing in technology is no longer enough for success in today's business landscape. Enterprises need transparency and collaboration with tech providers to achieve desired outcomes. Transitioning to newer technology should consider long-term financing costs. Alliances with tech giants drive efficiency and productivity. Partnering with technology providers enhances business effectiveness.