Technological Revolution: Reimagining Insurance in the AI Age

Key themes to address:

• Data-Driven Customer Experiences: How advanced analytics and AI are personalising insurance offerings and streamlining customer interactions.

• Agile Beyond IT: Discover how innovative agile methodologies are reshaping entire organisations, from product development to customer service.

• The Digital Insurance Landscape: Uncover the far-reaching implications of emerging technologies on underwriting, claims processing, and risk assessment.

Strategic AI & IT Investments - Driving Business Growth and Innovation in Thailand

Discover key insights and strategies to drive strategic AI & IT Investments with discussion themes on:

• AI & Data Innovation for Business Growth
• Optimising IT & AI Investments for Maximum Business Value

AIBP Ask Me Anything (AAMA) with Minli Ng, Standard Chartered | Akanksha Batura Pai, Sinoda Shipping Agency | Imelda Harsono, Samator Indo Gas tbk

This is a closed-door event.

Reach out to your AIBP Contact Point to find out more

Digital Innovation for Enhanced Customer Experience and Operational Agility

Key themes to address:

• Exploring the ongoing digital transformation within the Malaysian insurance sector and the imperative to enhance customer-facing digital capabilities. However, foundational gaps persist:

  • Legacy Systems: Many insurers struggle with outdated IT infrastructure that limits AI scalability. Across ASEAN, 78.5% of enterprises anticipate an increasing investment in AI, 51.2% of them cite difficulty integrating AI into existing systems as a barrier and lag in modernizing core systems.

• Identifying strategies that insurance providers can implement to effectively balance meeting customer expectations while addressing internal operational challenges.

Discover the insights into Malaysia’s cyber security landscape, tailored for Singapore-based cyber security companies, this session offers a deep dive into the opportunities, challenges, and trends shaping Malaysia’s digital security ecosystem. Gain an understanding of the market dynamics, regulatory environment, and strategic partnerships that can enable Singapore based cyber security businesses to expand and thrive in Malaysia.

This exclusive cybersecurity online discussion explores three pivotal topics related to the role of technology in our business and broader digital ecosystem, looking at:

• The role of digital trust in fostering innovation and digital transformation

  • Explore the relationship between digital trust and business agility in a rapidly changing technological landscape

• Addressing the human element in digital trust

  • Discuss the importance of digital literacy and user education in building a culture of trust

  • Examine the impact of social engineering and how IAM/PAM can mitigate human-centric vulnerabilities

• The future of digital trust ecosystems

  • Explore the concept of decentralized identity and its potential impact on traditional IAM/PAM models

  • Discuss the challenges and opportunities in creating interoperable trust frameworks across organizations and industries

Invited panelists:

• Raditio Ghifiardi, VP of Security Strategy & Architecture, Indosat Ooredoo Hutchison

• Suresh Sankaran Srinivasan, Group Head - Cyber Security & Data Privacy, Axiata

• Azril Rahim, Head of Cyber Threat Intelligence Management, Tenaga Nasional Berhad (TNB)

This exclusive cybersecurity online discussion will spotlight the burgeoning business opportunities in Malaysia and Indonesia's rapidly evolving cyber security landscapes. Both nations are experiencing significant growth in their digital economies, presenting lucrative prospects for cyber security firms looking to expand their footprint in Southeast Asia.

Key Market Insights:

• Malaysia

  • The cybersecurity market is on a steep growth trajectory, projected to more than double from RM0.95 billion in 2023 to RM2.06 billion by 2028.

  • A substantial talent gap exists, with the government aiming to cultivate 25,000 cybersecurity professionals by 2025.

  • Fraud remains the predominant cyber threat, with 2,778 cases reported as of August 2024.

• Indonesia

  • The cybersecurity market is poised for explosive growth, expected to reach $3.39 billion by 2028, with a remarkable CAGR of 24.19%.

  • Indonesia faces an alarming rate of about 3,300 cyberattacks per week, the highest in Southeast Asia.

  • A critical skills shortage persists, with the country requiring approximately 100,000 cybersecurity experts to safeguard its digital assets.

This discussion will delve deeper into these insights along with key cybersecurity trends, providing attendees with actionable insights for successful market entry and expansion in Malaysia and Indonesia's cybersecurity sectors.

Invited panelists:

• Ybhg. Dato' Ts. Dr. Haji Amirudin Abdul Wahab, Chief Executive Officer, CyberSecurity Malaysia

• Lieutenant General (Ret.) Hinsa Siburian, Chief, National Cyber and Crypto Agency, Indonesia (Badan Siber dan Sandi Negara, BSSN)

Sources:

• https://www.itnews.asia/news/malaysia-ramps-up-cyber-security-defense-to-stem-rising-fraud-and-ransomware-attacks-612379

• https://www.mordorintelligence.com/industry-reports/malaysia-cybersecurity-market

• https://techforgoodinstitute.org/blog/expert-opinion/indonesias-cyber-resilience-at-the-epicenter-of-asean-digital-economy-growth/

AI-Powered, Human-Centered: Where Customer, Employee, and Tech Experiences Converge

Working group discussing:

• Integration of Customer and Employee Experiences:

  • Combining customer experience (CX), employee experience (EX), user experience (UX), and multi-experience (MX) into a holistic TX strategy

  • The importance of employee satisfaction in delivering superior customer experiences

  • Creating seamless journeys for both customers and employees

• Omnichannel and Integrated Experiences:

  • Providing frictionless journeys across various channels (digital, physical, kiosks, walk-in banking, online portfolios)

  • Ensuring consistency across all touchpoints (web, mobile, IoT, branches, call centers)

  • Creating a unified view of the customer across all channels

• AI and Data Analytics:

  • Leveraging generative AI for personalization and real-time insights

  • Using AI-driven intelligence and analytics for enhancing customer interactions

  • Implementing AI-based solutions like cash flow forecasting and conversational experiences

• ROI and Performance Metrics:

  • Measuring the success and ROI of TX initiatives

  • Linking TX investments to financial, strategic, and operational performance

  • Strategies for scaling business into the future

Working group discussing:

• Mitigate Risks through Proactive Cyber Risk Management and Resilience Strategies

• Explore Governance Frameworks for Cloud and Data in Emerging Technologies

• Leveraging Technologies to Strengthen Cyber Resilience in a Dynamic Threat Landscape

Working group discussing:

• Unified Security Ecosystems: Addressing the Complexities of Modern Cyber Threats

  • Growing investment and confidence in AI-driven cybersecurity

    • Challenges and considerations in AI adoption in cybersecurity

  • Utilising data analytics to visualise and interpret security trends for informed decision-making

  • Balancing best-of-breed and unified approaches

• Future-Proof Your Cyber Defense & Sentinels: Mastering Tomorrow's Threats

  • Strategies for securing cloud environments, ensuring data integrity and privacy in multi-cloud settings

  • The role of artificial intelligence in automating security processes to improve efficiency and response times

  • The impact of generative AI on cybersecurity, including its potential to enhance threat intelligence and create sophisticated defenses

• Data Alchemy: Transforming Insights into Actionable Intelligence

  • Incorporating AI and machine learning to enhance human intuition in data analysis

  • A deep dive into how predictive models can turn historical data into future insights

  • Creating a data-driven culture by making analytics accessible to all levels of users

Working group discussing:

• Alignment of AI use with Business Goals

• Data Readiness in the Organisation

• Organisational Readiness

Working group discussing:

• Evolution of the Retail Space and Logistics Landscape

• Customer Journey Mapping for Consumer Innovations

• Technology for Retail and Logistics to Maximise Efficiency

Working group discussing:

• Exploring the ongoing digital transformation within the Thai insurance sector and the imperative to enhance customer-facing digital capabilities.

• Highlighting the significance of empowering insurance professionals through comprehensive training, flexible work arrangements, and cultivating a culture of innovation.

• Examining the evolving consumer demands for personalized products, seamless experiences, and sustainable practices within the insurance landscape.

• Identifying strategies that insurance providers can implement to effectively balance meeting customer expectations while addressing internal operational challenges.

• Assessing how emerging technologies, data analytics, and customer-centric design are transforming the insurance customer experience in the Thai market.

Working group discussing:

• Navigating the complexities for the supply chain in the digital age

• Supply chain adaptations for changing consumption patterns

• Automation and AI-driven productivity

• Real-time visibility for predictive supply chains for decision-making to reduce risks and improve operational efficiency

14:00 - 15:30

Working group discussing:

• AI and generative AI use and limitation for Thailand

• Sustainable growth supported by innovation and technology, highlighting how data-driven decision-making helps businesses reduce risks and improve operational efficiency

• Looking ahead to "The Way Forward," envisioning how the convergence of innovation, technology, and sustainability can drive meaningful growth and positive change

16:00 - 17:30

Working group discussing:

• Thailand’s Digital Threats & Cybersecurity Landscape

• Emerging Opportunities & Threats in the Thai Digital Economy

• Safeguarding Critical Infrastructure and Services

• Data and AI-driven Business Resilience