Working group discussing:

• Unified Security Ecosystems: Addressing the Complexities of Modern Cyber Threats

  • Growing investment and confidence in AI-driven cybersecurity

    • Challenges and considerations in AI adoption in cybersecurity

  • Utilising data analytics to visualise and interpret security trends for informed decision-making

  • Balancing best-of-breed and unified approaches

• Future-Proof Your Cyber Defense & Sentinels: Mastering Tomorrow's Threats

  • Strategies for securing cloud environments, ensuring data integrity and privacy in multi-cloud settings

  • The role of artificial intelligence in automating security processes to improve efficiency and response times

  • The impact of generative AI on cybersecurity, including its potential to enhance threat intelligence and create sophisticated defenses

• Data Alchemy: Transforming Insights into Actionable Intelligence

  • Incorporating AI and machine learning to enhance human intuition in data analysis

  • A deep dive into how predictive models can turn historical data into future insights

  • Creating a data-driven culture by making analytics accessible to all levels of users

AI-Powered, Human-Centered: Where Customer, Employee, and Tech Experiences Converge

Working group discussing:

• Integration of Customer and Employee Experiences:

  • Combining customer experience (CX), employee experience (EX), user experience (UX), and multi-experience (MX) into a holistic TX strategy

  • The importance of employee satisfaction in delivering superior customer experiences

  • Creating seamless journeys for both customers and employees

• Omnichannel and Integrated Experiences:

  • Providing frictionless journeys across various channels (digital, physical, kiosks, walk-in banking, online portfolios)

  • Ensuring consistency across all touchpoints (web, mobile, IoT, branches, call centers)

  • Creating a unified view of the customer across all channels

• AI and Data Analytics:

  • Leveraging generative AI for personalization and real-time insights

  • Using AI-driven intelligence and analytics for enhancing customer interactions

  • Implementing AI-based solutions like cash flow forecasting and conversational experiences

• ROI and Performance Metrics:

  • Measuring the success and ROI of TX initiatives

  • Linking TX investments to financial, strategic, and operational performance

  • Strategies for scaling business into the future