Key Themes:
Integrated Channels to Drive Improvements in Customer Experience
Differentiating Customer Behaviour with Data Insights
Unifying Customer Touchpoints
2024 ASEAN Enterprise Innovation Awards Finalist Showcase:
iAEON, The Ecosystem Platform
Djoni Herlambang, CTO, AEON Co (Malaysia) Bhd
Big C Online Hub Delivery Model Design powered by AI
Surachai Hirannitichai, EVP - Digital Technology & Transformation, Big C Supercenter Public Company Limited
Beyond Digital Transformation: Journey to MarTech Transformation and Customer-Centric Healthcare Ecosystem
Wisut Ua-Anant, Chief Digital MarTech Officer, Bumrungrad Hospital Public Company Limited
ASA - Audio Sentiment Analysis
Hieu Nguyen Le Pham, Head of Data administration and applications department, Phu Nhuan Jewelry Joint Stock Company (PNJ)
Shop-Pay
Alvin Pascual, Business Technology Philippine Operations and Global Head for Enterprise Systems, Jollibee