Digital Dilemmas, Banking Makeovers, and Smart City Plans: Day 2 AIBP C&E ID
The 46th edition of the ASEAN Innovation Business Platform (AIBP) Conference and Exhibition took place over 2 days in Jakarta, Indonesia on 6 - 7 August 2024.
Through a series of insightful presentations and engaging panel discussions, participants delved into the opportunities and challenges associated with adopting these technologies. The focus was on practical solutions and real-world applications that can drive efficiency, growth, and innovation within Indonesian enterprises.
On the first day, we looked at: (Read More Here)
Harnessing AI for Indonesia’s Growth
Agile Innovation through Upskilling, Automation, and Accessible Technology
Driving Indonesia's Economic Growth Through Industry 4.0
Managing Risks in the Digital Age
As cyber threats become increasingly sophisticated, Indonesian enterprises are stepping up their cybersecurity efforts to protect their digital infrastructure and ensure business continuity.
Raditio Ghifiardi, Vice President - Head of IT Security Strategy & Architecture, Indosat Ooredoo Hutchison, shared about how they are enhancing and securing digital environments by leveraging AI technologies:
AI shows the greatest potential for fraud detection, malware detection, assigning risk scores to login attempts on networks, and intrusion detection
It is equally important to balance AI development with security and ethical considerations, including addressing risks like adversarial AI, data poisoning, and the importance of secure software development practices
Key takeaways from the discussion on effective strategies, innovative solutions and collaborative efforts needed to enhance cyber resilience across industries in Indonesia, featuring insights from Indosat Ooredoo Hutchison, Bank KB Bukopin, Indonesia National Single Window Agency, Ministry of Finance, Bank Woori Saudara, include:
There’s a demand for "cybersecurity excellence" to maintain customer trust and minimise business disruption
Open banking APIs can serve as a platform to enhance data integrity and transparency
Industry-wide collaboration and national-level initiatives are necessary to enable secure implementation of any projects
Today, everything is what we call a “landscape attack”. Everybody can attack whatever. For example, an attacker can attack the AI, and people just knew this AI from the buzzword. We are still learning how to protect AI, or how AI can help us as a cyber security tool by itself. Today the supply chain attack is going bigger, the attack is not within ourself. It's within our partners, those partners who support us, those partners that we do business with, those attacks are coming from everywhere. So they learn from us, and we also learn from them.
- Raditio Ghifiardi, Vice President - Head of IT Security Strategy & Architecture, Indosat Ooredoo Hutchison
Discipline is key. It's not easy, but we can do several things that can guide employees in following the processes. Because the threats will become everywhere, through every device, so awareness is very important. If the employees are disciplined to do all the things that we provide as a policy and control it very tightly, then we can prevent all the things. For example, please install anti-virus files on all your devices. This is simple. It’s the first thing I will do, please install anti-virus files in every device that you have, both personal and office related. The second is to make sure all the infrastructure behind has backup, good management, and good monitoring. Thirdly, the employees must understand that credentials are important, and we have to manage user access management.
- Krisna Kurniawan, VP Compliance and Risk Management (GRC member), SHINE Project, Bank KB Bukopin
It's not wise for us to regulate the technology, saying what you or cannot use, because it's very rapid. In terms of this, the evolution of the technology itself, one thing that we can approach as a regulatory body is to identify what are the available options in terms of delivering such an approach in each stage of the digital ecosystem.
- Fachry Rozy Oemar, Deputy Director of Information System Planning, Indonesia National Single Window Agency, Ministry of Finance
The perspective of data governance is actually to deliver the integrity of data that should be the same data used for decision reporting and for any calculations, and it spreads across the systems, even to the third party itself. I think the banks do not directly use the blockchain technology, but it uses the same methodology and is related to the open API. In risk management, there's risk tolerance, risk appetite, that can be adopted by the management, and therefore not all incidents or data leakage should be reported.
Sigit Budiono, Head of Information Security, Bank Woori Saudara
Modernising Banking
As technology is evolving at a staggering pace, financial institutions must navigate the delicate balance between innovation and scalability and speed.
Key takeaways from the panel discussion include:
Banks have shifted from a product-centric to a customer-centric approach - ranging from Maybank’s corporate strategy, M25+, to Bank Negara Indonesia’s internal hackathon, to OCBC Indonesia’s application of Gen AI to mimic customer behaviour
The banks are adopting agile and iterative development approaches to improve operational efficiency and speed when implementing new digital solutions
Overcoming cultural resistance and getting top management buy-in are key challenges in transitioning to more agile and innovative ways of working
The banks see AI and data analytics as enablers for hyper-personalisation and improved customer insights, which will be increasingly important in the future
A lot of ideas come from the employees, bottom up, and we facilitate that with innovation management for it to be implemented. Not all ideas come from our management, it’s from everywhere. We have a hackathon internally, and then we also have an idea box to gather a lot of ideas which employees can submit online. We set up a management team to select and then align it with the corporate strategy. In the future, we dream of having a lot of innovations that can gather or can generate revenue as well, from our bottom up initiative.
- Sigit Prihatmoko, Head of Corporate Innovation Center Department, Bank Negara Indonesia
Using the philosophy that we use within Maybank, that we start from our customer first, one of the things that we see is that hyper personalisation will play a more and more important role, in the sense that consumers want to be served based on what their individual needs. In order for banks to serve that and actually, it's not only banks, but also in other industries as well, in my view, we need to have the capability to get that insight through data. That's why, when you see things around you, like data analytics, AI is becoming more and more hot at this moment. It is because they can provide or they can support banks to have that capability.
- Charles Budiman, Chief Digital Officer, Maybank Indonesia
Everybody talks about Gen AI, specifically, my team is involved with the strategy and a bit of research, so we use this gen AI as a proxy. Because if you want to conduct a survey, in the past, we might gather survey respondents, and then we might also have to spend some budget for the gimmicks so the respondents would answer correctly. But if you want to do it more agile, with more speed, we use Gen AI, be it Gemini, Chat GPT, or the co-pilot from Azure, we give them the prompting. So let's say I want you to be a student at this age with this background profile, I want you to be the first entrance to the workforce, I want you to be an SME owner. And with that kind of profiling, we ask Gen AI, and the responses would be different. This serves as a good proxy before we actually ask the real customers.
- Minnarto Djojo, Retail Banking Business Management Division Head, OCBC NISP
Sustainable Smart Cities in Indonesia
Smart cities focus on addressing citizen pain points to improve quality of life. By leveraging data from city applications and internet usage, smart city stakeholders aim to enhance public services and accessibility, along with digital literacy programs to complement these efforts
Key takeaways from the panel discussion include:
Many pillars for smart city, but defining which to prioritise always begins with the pain points of the people in mind
Improving quality of life for the people using data from city application and internet usage behaviours
Providing public services digitally is not enough - investing in digital literacy programs to improve citizens' ability to access these digital services come hand-in-hand
Central government’s role in formulating a national strategy for the digital economy and innovative financing schemes are crucial for collective improvement across the country
Smart mobility to increase productivity and mobility of people is crucial for Jakarta’s traffic congestion
Making things simple for the people: simplification, optimised UI/UX and interoperability of public services (sometimes provided by different stakeholders from government, private sector, telecommunications, etc)
We are going to focus on simplification to make it easier for the people, especially in West Java, to access all public public services in a single application… (There are situations where) the people find it really difficult (and confusing) to access services, because there were a lot of applications and websites. But nowadays, we have the super app “?”, and also the integrated portal, the website. So all the services that we have are integrated into one portal and also into one super app, not all services have been integrated, but the progress is there, as we try our best to make all the services that we have into one single app.
- Agi Agung Galuh Purwa, Secretary of ICT, West Java Province
For example, during COVID-19, everyone needed the connectivity to do many things, for school, for business, for work. Based on the data that we get, from the customer,... the peak time to use the internet is from 9 to 11 in the morning, and also from 4-6 in the afternoon. What is the fit for this data? Telkom Indonesia will enhance the capacity of the network during this peak period so we can deliver excellent service to the customer.
- Teuku Muda Nanta, EGM Digital Connectivity Service Division, Telkom Indonesia
We hope that the discussions have provided valuable insights into the evolving landscape of digital transformation across various sectors in Indonesia. As we continue to explore these critical topics, we look forward to further engaging with industry leaders and stakeholders across ASEAN in the coming months.
Find out more about our 2024 AIBP Conference and Exhibition in ASEAN
47th Edition, AIBP C&E Malaysia, W Hotel KL, 4 - 5 September 2024
48th Edition, AIBP C&E Philippines, City of Dreams Manila, 17 - 18 September 2024
You can also find out more about takeaways from the 45th Edition in Bangkok Thailand.
