Retail & Consumer Services
Consumer spending in ASEAN is set to double, and consumers have been observed to be placing more importance on convenience, personalisation, speed, and sustainability. The use of online shopping platforms and digital payment options have become ubiquitous. To remain competitive, retailers are striving to meet rapidly changing consumer needs. As omnichannel retail grows in the region, retailers are engaging in strategic partnerships and big data analytics.
Thought-leaders in ASEAN’s Retail & Consumer Services
“Adopting a data-driven approach to decision-making will be crucial in tailoring platforms to better meet the evolving needs of consumers, particularly in light of the changes in taste and preferences brought about by the COVID-19 pandemic.”
Dr. Chatchai Unahabhokha, Head of Strategy, JV and Channel Management, Central Restaurants Group (AIBP C&E Thailand, 29 November 2022)
“As organisations continue to expand their online presence, the connection between online and offline stores are srucial to the succes of the team.”
Aldila Septiadi, Digital Group Head of Marketing Technology, Erajaya Swasembada (AIBP C&E Indonesia, 1 November 2022)
“The usage of data helps AEON to have a better understanding of crucial business decisions, namely pricing sensitivity and analysing consumer behaviour and purchase patterns.”
Low Ngai Yuen, Chief Merchandising & Marketing Officer, AEON Group (AIBP C&E Malaysia, 17 October 2022)
28 March - 31 May 2023
You are invited to AIBP Online
AIBP Insights is a series of discussions held online which brings together a focus group of ASEAN stakeholders to discuss topics related to enterprise technology adoption in the region.
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AIBP Online sessions are designed to be more targeted in terms of content and audience. Each public session is recorded and then distributed to relevant stakeholders and made available on the AIBP Online Content Library
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Attendees will view presentations and showcased technologies, allowing them to benchmark where they are along the digital transformation journey
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Best in class innovation in terms of business processes and technology will be invited to be showcased, advocating for a digital future
Retail
16-18 May 2023
Customer Journeys in the Digital Age
16 May 2023, 2:30-4:00 PM (GMT+8)
Personalisaed Customer Journeys with Data
Strengthening Brand Loyalty with Technology
Supporting the Human Touch
Customer Experience with Integrated Consumer Channels
17 May 2023, 2:30-4:00 PM (GMT+8)
Integrated Channels for Retail
Differentiating Customer Behaviour with Data Insights
Unifying Customer Touchpoints
Data-driven Customer Relationships:
18 May 2023, 2:30 - 4:00 PM (GMT+8)
Creating and Maintaining Digital Relationships
Increasing Customer Loyalty with Data-driven Insights
AI-assisted Customer Relations: The Next Step for Data
