Building the Foundation for Malaysia's Insurance Industry in the Age of AI
Sam Majid
Chief Executive Officer
(National AI Office Malaysia)
Sam Majid, CEO of National AI Office (NAIO), has been on our AIBP Advisory Board member since 2021 and to support the initiatives under NAIO, we are gathering insights from different industries.
A previous discussion co-hosted with Tenaga Nasional Berhad was convened in November 2024 and this Thursday, we will be looking at the insurance sector in Malaysia through our focus group discussion with insurance leaders looking at how they can Reimagine Insurance in the Age of AI.
The objective of this discussion with senior insurance leaders is to gather insights on the challenges that may be facing the insurance industry and how to build the foundation neccesary for AI adoption.
ASEAN Enterprise Innovation Market Overview
78.5% of enterprises indicate that a moderate to significant investment in AI is necessary just to stay competitive in their industry
Enterprises are focusing on customer-facing applications for AI prioritisation and taking an ROI-related approach:
Evaluating AI Projects for Cost and ROI (54.7%)
Implementing Robust Data Privacy and Security Measures (52.4%)
Monitoring Regulatory Challenges (51.5%)
In Malaysia, the Top 3 Challenges in Digital Transformation include:
Lack of Talent and Expertise to Execute on Vision (50.0%)
Legacy IT Infrastructure and Systems (47.2%)
Organisational Complexity and Silos (43.5%)
Artificial Intelligence may steal the spotlight, but what are the other technologies reshaping the region’s future?
The 2024/2025 ASEAN Enterprise Innovation Market Overview report uncovers the priorities, challenges,
and investment trends driving over 900 business and tech leaders across the region.
Looking for more insights into how businesses are driving innovation
while overcoming the challenges reshaping ASEAN?
20 February 2025
Transforming Malaysia's Insurance Landscape: Reimagining Insurance in the Age of AI Agenda
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Addressing Legacy Systems & Building the Right Fundamentals
Enhancing Customer-facing Digital Capabilities
Impact of AI on Operational Efficiency
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10 July 2025
Navigating the Intersection of Business, Technology & Sustainability: Managing Digital Risks Agenda
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Building a future-ready workforce goes hand-in-hand with adopting the right technologies. This session explores how Malaysian enterprises can integrate technology adoption with workforce upskilling to maximise the impact of AI-driven transformation. Discover how to equip employees with the skills to harness AI tools, align tech strategies with talent development, and foster a culture of innovation that ensures sustainable growth in the digital age.
Transforming Malaysia's Insurance Landscape:
Reimagining Insurance in the Age of AI
20 February 2025
09:30 - 12:30
The Westin Kuala Lumpur
(limited to Insurance business and technology leaders)
Navigating the Intersection of Business, Technology & Sustainability:
Upskilling for Digital Future
10 July 2025
14:00 - 16:30
Kuala Lumpur
(Limited to Insurance business and technology leaders)
