Driving Digitalisation Ecosystems in
Southeast Asia
Retail & Consumer Services
Consumer spending in ASEAN is set to double, and consumers have been observed to be placing more importance on convenience, personalisation, speed, and sustainability. The use of online shopping platforms and digital payment options have become ubiquitous. To remain competitive, retailers are striving to meet rapidly changing consumer needs. As omnichannel retail grows in the region, retailers are engaging in strategic partnerships and big data analytics.
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ACCESS Information about innovative digital transformation journeys both from the region and internationally
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ASSESS the level of innovation within their own firms (for enterprises) and city/states/countries (for government agencies)
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ADVOCATE for innovative digital transformation journeys which serve as lighthouses for other enterprises to model after
AIBP Insights:
The Future Retail Ecosystem
Customer Experience with Integrated Consumer Channels
17 May 2023
14:30 - 16:15 (GMT+8)
Taranan Asavatevavith, AVP, Business Project Management, Big C Supercenter Public Company Limited
Kentaro Tuason, AVP, Head of Products, Big C Supercenter Public Company Limited
Keith S. Chan, Vice President for Information Technology, Wilcon Depot, Inc.
Data-driven Customer Relationships
19 May 202314
14:30 - 16:00 (GMT+8)
Chatchai Unahabhokha, Executive Vice President, Head of JV & Channel Management, Central Restaurant Group
Chattawat Chancharung, VP. Head of Application Development & Services (IT), Central Restaurant Group
Ivan Cahyadi, Sales Director, PT HM Sampoerna Tbk
Customer Journeys in the Digital Age
16 May 2023
14:30 - 16:00 (GMT+8)
Tanida Songphatanayothin, Head of Online Growth & New Business Ventures, Central Food Retail
Budi Tedjaprawira, IT General Director, PT. MAP Boga Adiperkasa, Tbk
Tee Tuan Jean, Chief Digital and Information Officer, Sime Darby Motors