Working group discussing:

• Exploring the ongoing digital transformation within the Thai insurance sector and the imperative to enhance customer-facing digital capabilities.

• Highlighting the significance of empowering insurance professionals through comprehensive training, flexible work arrangements, and cultivating a culture of innovation.

• Examining the evolving consumer demands for personalized products, seamless experiences, and sustainable practices within the insurance landscape.

• Identifying strategies that insurance providers can implement to effectively balance meeting customer expectations while addressing internal operational challenges.

• Assessing how emerging technologies, data analytics, and customer-centric design are transforming the insurance customer experience in the Thai market.