Upcoming Activities
AIBP Networking: Redefining the Insurance Customer Experience in Thailand
Working group discussing:
Exploring the ongoing digital transformation within the Thai insurance sector and the imperative to enhance customer-facing digital capabilities.
Highlighting the significance of empowering insurance professionals through comprehensive training, flexible work arrangements, and cultivating a culture of innovation.
Examining the evolving consumer demands for personalized products, seamless experiences, and sustainable practices within the insurance landscape.
Identifying strategies that insurance providers can implement to effectively balance meeting customer expectations while addressing internal operational challenges.
Assessing how emerging technologies, data analytics, and customer-centric design are transforming the insurance customer experience in the Thai market.