Retail & Consumer Services
Driving Digitalisation Ecosystems in
Southeast Asia
Consumer spending in ASEAN is set to double, and consumers have been observed to be placing more importance on convenience, personalisation, speed, and sustainability. The use of online shopping platforms and digital payment options have become ubiquitous. To remain competitive, retailers are striving to meet rapidly changing consumer needs. As omnichannel retail grows in the region, retailers are engaging in strategic partnerships and big data analytics.
Retail & Consumer Services
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ACCESS Information about innovative digital transformation journeys both from the region and internationally
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ASSESS the level of innovation within their own firms (for enterprises) and city/states/countries (for government agencies)
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ADVOCATE for innovative digital transformation journeys which serve as lighthouses for other enterprises to model after
Retail Executive Workshop and Networking on
Consumer-Driven Innovations
The Thai retail and logistics landscape is swiftly evolving, propelled by digital technology and changing consumer preferences. Customers are increasingly demanding seamless digital experiences, personalized interactions, and sustainable practices. Against the backdrop of challenges like staffing shortages and evolving consumer behaviors, retailers are grappling with new battlegrounds such as supply chain disruptions, last-mile delivery and location-based assortments.
Data & AI-Powered Personalization and Customer Experience
Practical Technology for Innovations
Technology for Cost Reduction & Efficiency Improvement
Discussion Themes
11:30-12:00 | Registration & Networking
12:00-12:30 | Welcome & Opening Fireside Chat
12:30-13:30 | Lunch & Roundtable Discussion
Evolution of the Retail Space and Logistics Landscape
Customer Journey Mapping for Consumer Innovations
Technology for Retail and Logistics to Maximise Efficiency
Complimentary delegate seats are limited to 15. Only confirmed registrations will receive the confirmation email from us.
Agenda
Register your interest to participate via the form, or reach out to us at:
valerie@industry-platform.com
ernest@industry-platform.com
*Please note that this is a private event and NOT all sessions are available. Please wait for an email from us confirming your participation.
For the latest ASEAN Digitalisation Updates, connect with AIBP
Retail Executive Workshop and Networking on
Consumer-driven Innovations
The Indonesian retail and logistics landscape is swiftly evolving, propelled by digital technology and changing consumer preferences. Customers are increasingly demanding seamless digital experiences, personalized interactions, and sustainable practices. Against the backdrop of challenges like staffing shortages and evolving consumer behaviors, retailers are grappling with new battlegrounds such as supply chain disruptions, last-mile delivery and location-based assortments.
Featured
2023 Top Enterprise Innovation and Digitalisation Initiatives
Retail
The following retail enterprises and their respective digital projects have been selected as Finalists of the 2023 AIBP ASEAN Enterprise Innovation Awards.
Thailand's First Online Grocery Subscription Service: Driving Customer Loyalty and Omnichannel Integration
Central Food Retail
Scaling for Growth with a Customer-Centric Online Shopping Platform and Tech Cultural Transformation
Big C Supercenter Public Company Limited
Digital Transformation to Improve Customer Experience and Operational Efficiency
Central Restaurant Group
Streamlining Operations, Improving Customer Experience, and Driving Competitive Advantage for F&B Retail
PT MAP Boga Adiperkasa Tbk
Retail Engagement and Sales Growth with AI-powered AYO App
PT HM Sampoerna Tbk
End-to-End Solution for Seamless Automotive Customer Service
Sime Darby Auto Bavaria Sdn Bhd
Enhanced Omnichannel Immersion
Wilcon Depot Inc.
Featured
AIBP ASEAN B2B Growth Podcast 2023 Retail Series
Mr Axel Winter, Chief Digital Officer, Siam Piwat, discusses
Challenges of implementing successful digital transformation in the retail space
Selecting the right "digital transformation experts" today for your business and transformation strategy
How Southeast Asia, and Thailand specifically, will lead innovation in the consumer space
Khun Hansa Wongsiripitack, Head of Marketing, The 1, Central Group, talks about
Creating a lifestyle platform for customer needs
Balancing short-term and long-term goals in the retail marketing strategy
Making data-driven decisions with human decisions to create customer-centric experiences and personalisation
Mr Daniel Lim, Vice President, SM Digital Group shares about
Traditional retailers are evolving with the rise of digital natives and new entrants disrupting traditional business models
Synergies and ecosystem collaboration for digital natives and incumbents are
Opportunity for growth through alternative and online channels
Featured Report
Leading the ASEAN Retail Evolution
Omnichannel is normal. Retail stores are here to stay and make a difference - according to ASEAN retailers
In the 3rd instalment of The Retail Revolution in ASEAN, we find that
73% of retailers believed that their stores would serve as a hub for brand and product experiences
71% of retailers were currently building omnichannel customer journeys
53.0% of retailers found integrating online and in-store experiences to be the most challenging aspect for their organizations
Retailers in the ASEAN region are actively adapting to changing consumer preferences and behaviors by focusing on creating immersive brand experiences and integrating digital channels into their overall retail strategy. Despite the challenges, many retailers remain optimistic about the future of retail in the region and are committed to providing exceptional customer experiences across all channels.
Inside the report:
Overview of the ASEAN retail landscape
Regional survey of ASEAN retailers’ top priorities in technology adoption
Case studies of technology applications for retail innovation
Thought-leaders in ASEAN’s Retail & Consumer Services
“Adopting a data-driven approach to decision-making will be crucial in tailoring platforms to better meet the evolving needs of consumers, particularly in light of the changes in taste and preferences brought about by the COVID-19 pandemic.”
Dr. Chatchai Unahabhokha, Head of Strategy, JV and Channel Management, Central Restaurants Group (AIBP C&E Thailand, 29 November 2022)
“As organisations continue to expand their online presence, the connection between online and offline stores are srucial to the succes of the team.”
Aldila Septiadi, Digital Group Head of Marketing Technology, Erajaya Swasembada (AIBP C&E Indonesia, 1 November 2022)
“The usage of data helps AEON to have a better understanding of crucial business decisions, namely pricing sensitivity and analysing consumer behaviour and purchase patterns.”
Low Ngai Yuen, Chief Merchandising & Marketing Officer, AEON Group (AIBP C&E Malaysia, 17 October 2022)